Draft — pending legal validation
Terms and conditions
1. Passenger information
Full name, date of birth, sex, medical conditions (mandatory for adventure activities) and a passport copy are required. This information is confidential and used exclusively to organize the trip.
2. Deposit and payment methods
A non-refundable 50% deposit is required to start the reservation. Accepted methods: Visa, Mastercard, American Express, Diners Club, PayPal, Western Union, MoneyGram, and bank transfer. The client assumes any fees related to the chosen payment method. Prices are quoted in USD (Panama) or USD/PEN (Peru), depending on the package.
3. Remaining balance
The remaining 50% is due upon arrival at the destination or before the service starts, depending on the package. Non-payment results in denial of service with no refund of the deposit.
4. Client-requested changes
Modifications incur client-paid penalties. Air tickets, train tickets, and limited-capacity attraction entries (e.g. Machu Picchu) cannot be modified or transferred to another person.
5. Client cancellations
30+ days notice: 50% of the deposit refunded. 29 days or less: no refund. Air tickets, train tickets, and limited-capacity entries are non-refundable under any circumstance.
6. Passenger responsibilities
Provide truthful information, carry the ID used at booking, and hold travel insurance (mandatory for adventure activities, recommended for cultural activities). The company reserves the right to cancel the service if the passenger shows signs of intoxication or impaired capacity.
7. Service suspension
The service may be suspended due to social unrest, unsuitable health conditions, government-declared states of emergency, mutual agreement, voluntary passenger withdrawal, or natural disasters.